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Suntrust

       

No of Reviews : (17)
 
  Over all Suntrust Rating
Coverage 47.1%
Cost 50.6%
Customer Service 42.4%
Claims 37.6%
   
       
 
   

All About Suntrust

The Suntrust is an American based company and it was founded in the year 1885. Suntrust headquarters are located in Atlanta,Georgia. It is one of the nations largest commercial organization. It is serving its customers in commercial, corporate and institutional fields. In the Southern United States largest subsidiary is SunTrust Bank. Suntrust provides credit cards, mortgage banking, insurance, brokerage, and capital markets services. It has over $128 billion in assets and operates approximately 1,700 bank branches across southeastern states. In 2004, Suntrust signed a marketing agreement with NASCAR declaring that Suntrust was the Official Bank of the popular racing circuit

Mainly suntrust operates its business in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia, and the District of Columbia. It also serves Its customers in selected markets nationally. Through various subsidiaries, Suntrust company provides credit cards, mortgage banking, insurance, brokerage, and capital markets services. The major subsidaries by which Suntrust Bank depends are broadly classified into Retail, Commercial, Corporate and Investment Banking, Wealth and Investment Management, Mortgage and NCF. Suntrust Bank offers safety and secured online access to its customers.

Its primary businesses include

1.Deposit
2.Credit
3.Trust
4.Investment services.

Suntrust, has been announced as one of the largest commercial banking organizations in the U.S. by Exstream Software. This is why because suntrust is using its Dialogue enterprise personalization software to produce clearer, fully relevant welcome packets for customers to open their new accounts. SunTrust main Customer Care Center, opens more than 4,000 checking, savings and accounts each month for its customers that initiate requests over the phone or the Internet. Suntrust Bank has improved customer response, accuracy, and elimination of time-consuming manual processes.

 
 
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  Reviews  
Review By: Liz
Location: Cocoa, Florida
Type of Mortgage: Refinance
Date: 06-19-2009
   
   
Coverage
Cost
Customer Service
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Summary
Suntrust delayed processing on a home refinance until the rates went up. Their customer service and follow through are poor and unprofessional. There should be an investigation into their business practices(or lack of them) .
 
Review By:
Location: Victoria, Texas
Type of Mortgage: Refinance
Date: 05-22-2009
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
The people at Suntrust drag their feet through your refinance, adding up the cost and fees and not delivering on there offers. During my refinance Suntrust lost papers I sent them, didn't communticate with others as the refinance moved along the process. Two months after applying for the refinance Suntrust associates barely began to verify my employment.... very dissapointed..
 
Review By:
Location: Lakeland, Florida
Type of Mortgage: Home Purchase
Date: 04-18-2009
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
They backed out on us at the end of closing. Everyone was stunned. What the hell was going on? Claimed their own road maintenance agreement would not be accepted by the underwriter. (BS) Sounds like the loan officer dropped the ball big time. Lawyer is getting to the bottom of it..
 
Review By: Margo
Location: Spring Branch, Texas
Type of Mortgage: Home Purchase
Date: 03-30-2009
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
This is our second home w/Suntrust..the first we had no problems. This second home has been a pain! First they paid our taxes out of our escrow act. 3 mo late...so the County added a $400 late fee. Then I went to get a different loan and was told they put a 60day past due mark on our credit...this was not the case!!! I have faxed a letter wanting it corrected and was told they only have 2 ladies in the entire Comp. that handel this!! Its my financial future we are talking about!!!!!!!.
 
Review By: Mike Hampton
Location: Duluth, Georgia
Type of Mortgage: Home Purchase
Date: 09-16-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
Well i love's the idea. It's a better account than any other's. And it's more safer that I can put my funds in, also I can save my funds in it,then put somemore funds in for master credit card.
 
Review By:
Location: Cerritos, California
Type of Mortgage: Refinance
Date: 06-07-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
Customer Service Sucks.
 
Review By:
Location: Roanoke, Virginia
Type of Mortgage: Home Purchase
Date: 05-20-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
They were the best, until they sold our mortgage to a debt collector in Litton, Texas. Not only was the new lendor late in getting their papers to us, when we contacted them we were told not to pay until we received their papers. On the day the papers were received in the mail, they contacted us at work and treated us like a collection agency would. Suntrust should do their homework before selling mortgages to companies like these especially ones that have class action suits against them! .
 
Review By:
Location: Sain Paul,, Minnesota
Type of Mortgage: Others
Date: 05-18-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
their service s**** you have to try to beleive it,nesti ,unprofesional,rud,.
 
Review By: mira
Location: orlando, Florida
Type of Mortgage: Home Purchase
Date: 05-09-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
the worst srvice.
 
Review By: Eralda
Location: altamonte springs, Florida
Type of Mortgage: Home Purchase
Date: 02-22-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
Their mortgage division s****.
 
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