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Suntrust

       

No of Reviews : (12)
 
  Over all Suntrust Rating
Coverage 58.3%
Cost 63.3%
Customer Service 53.3%
Claims 46.7%
   
       
 
   

All About Suntrust

The Suntrust is an American based company and it was founded in the year 1885. Suntrust headquarters are located in Atlanta,Georgia. It is one of the nations largest commercial organization. It is serving its customers in commercial, corporate and institutional fields. In the Southern United States largest subsidiary is SunTrust Bank. Suntrust provides credit cards, mortgage banking, insurance, brokerage, and capital markets services. It has over $128 billion in assets and operates approximately 1,700 bank branches across southeastern states. In 2004, Suntrust signed a marketing agreement with NASCAR declaring that Suntrust was the Official Bank of the popular racing circuit

Mainly suntrust operates its business in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia, and the District of Columbia. It also serves Its customers in selected markets nationally. Through various subsidiaries, Suntrust company provides credit cards, mortgage banking, insurance, brokerage, and capital markets services. The major subsidaries by which Suntrust Bank depends are broadly classified into Retail, Commercial, Corporate and Investment Banking, Wealth and Investment Management, Mortgage and NCF. Suntrust Bank offers safety and secured online access to its customers.

Its primary businesses include

1.Deposit
2.Credit
3.Trust
4.Investment services.

Suntrust, has been announced as one of the largest commercial banking organizations in the U.S. by Exstream Software. This is why because suntrust is using its Dialogue enterprise personalization software to produce clearer, fully relevant welcome packets for customers to open their new accounts. SunTrust main Customer Care Center, opens more than 4,000 checking, savings and accounts each month for its customers that initiate requests over the phone or the Internet. Suntrust Bank has improved customer response, accuracy, and elimination of time-consuming manual processes.

 
 
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  Reviews  
Review By:
Location: Cerritos, California
Type of Mortgage: Refinance
Date: 06-07-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
Customer Service Sucks.
 
Review By:
Location: Roanoke, Virginia
Type of Mortgage: Home Purchase
Date: 05-20-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
They were the best, until they sold our mortgage to a debt collector in Litton, Texas. Not only was the new lendor late in getting their papers to us, when we contacted them we were told not to pay until we received their papers. On the day the papers were received in the mail, they contacted us at work and treated us like a collection agency would. Suntrust should do their homework before selling mortgages to companies like these especially ones that have class action suits against them! .
 
Review By:
Location: Sain Paul,, Minnesota
Type of Mortgage: Others
Date: 05-18-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
their service s**** you have to try to beleive it,nesti ,unprofesional,rud,.
 
Review By: mira
Location: orlando, Florida
Type of Mortgage: Home Purchase
Date: 05-09-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
the worst srvice.
 
Review By: Eralda
Location: altamonte springs, Florida
Type of Mortgage: Home Purchase
Date: 02-22-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
Their mortgage division s****.
 
Review By: robert bezeau
Location: altamonte springs, Florida
Type of Mortgage: Home Purchase
Date: 02-22-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
I went for purchase loan,it took them 17 days to get an appraisal done,to finde out that they changed the gide lines the last day that i was supose to get clear to close. To consider that i had 3personal accounts and 2 business acounts with them for last 2 years. I am complaining to the headquorters and see what their reaction will be.I will keep everyone updated.
 
Review By: rudiana carcani
Location: altamonte springs, Florida
Type of Mortgage: Home Purchase
Date: 02-22-2008
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
the wors underwriting. They gave us a comitment of the approval and than added for unresonable conditions. in my opinion no one should go for mortgage with suntrust.
 
Review By:
Location: Durham, North Carolina
Type of Mortgage: Home Purchase
Date: 07-12-2007
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
Bought my first home through Suntrust , then the rates went down so I refinanced. Such a pleasure dealing with Suntrust. But the rates went so low that they sold my mortgage to an out of state bank..
 
Review By:
Location: sioux falls, South Dakota
Type of Mortgage: Home Purchase
Date: 07-07-2007
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
I refinanced to get out of a loan with Suntrust, I think they are horrible. I still have not received a refund from my escrow account (it's been over a month) despite the fact that I have called numerous times and have been told repeatedly that the check was mailed. I have had numerous problems with them over the last few years. Now I am taking them to small claims court just to get MY money back..
 
Review By: Paul
Location: Miami, Florida
Type of Mortgage: Home Purchase
Date: 02-24-2007
   
   
Coverage
Cost
Customer Service
Claims
 
Summary
The service at Suntrust is nice and courteous. There are a number of locations to choose from...including the online bank!. The online banking is easy to use and convenient. It is also a secured site. They offer many products such as debit cards, safe deposit boxes (at most locations), Investment Banking...Personal bankers have been friendly and tellers have been, too....
 
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